Customer Care
My CA$H BACK was declined.
Stores usually decline CA$H BACK for 11 reasons, with the most common reasons being:
- Another link was clicked on immediately before purchase
- Coupons from outside of your CA$H BACK website were used
- Cookies were blocked by anti-virus software.
- Your cookies were turned off or being blocked by software like AdBlock or Anti-Virus programs.
- You entered a coupon code not found on/or associated with Glendale Schools CU Rewards during the checkout process for the merchant.
- You cancelled or returned the order.
- You used a discount offer not offered by Glendale Schools CU Rewards.
- You placed the order offline by calling the merchant.
- You purchased a gift card or gift certificate.
- You bought an item that did not qualify for CA$H BACK.
- The terms of the offer were not met. Please check the CA$H BACK guidelines of each merchant.
- You purchased an item online, but picked the order up in store. If we have not expressly noted that you can earn CA$H BACK rewards in the CA$H BACK guidelines for the merchant, you will not earn CA$H BACK for your purchase.
- You purchased prescription medications. Prescription medications (for humans & pets) are not eligible for CA$H BACK.
- You purchased a gaming system. Most merchants do not pay CA$H BACK on gaming systems. Please check merchant guidelines.