Customer Care

My CA$H BACK was declined.

Stores usually decline CA$H BACK for 11 reasons, with the most common reasons being:

  • Another link was clicked on immediately before purchase
  • Coupons from outside of your CA$H BACK website were used
  • Cookies were blocked by anti-virus software.
  1. Your cookies were turned off or being blocked by software like AdBlock or Anti-Virus programs.
  2. You entered a coupon code not found on/or associated with Glendale Schools CU Rewards during the checkout process for the merchant.
  3. You cancelled or returned the order.
  4. You used a discount offer not offered by Glendale Schools CU Rewards.
  5. You placed the order offline by calling the merchant.
  6. You purchased a gift card or gift certificate.
  7. You bought an item that did not qualify for CA$H BACK.
  8. The terms of the offer were not met. Please check the CA$H BACK guidelines of each merchant.
  9. You purchased an item online, but picked the order up in store. If we have not expressly noted that you can earn CA$H BACK rewards in the CA$H BACK guidelines for the merchant, you will not earn CA$H BACK for your purchase.
  10. You purchased prescription medications. Prescription medications (for humans & pets) are not eligible for CA$H BACK.
  11. You purchased a gaming system. Most merchants do not pay CA$H BACK on gaming systems. Please check merchant guidelines.
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